Returns & Custom Orders
We want you to love what BrandSmith makes for you. If there is a problem with your order, please contact us as soon as possible so we can review it.
Personalized & Custom Items
Because personalized and made-to-order products are created specifically for you, custom and personalized items are generally final sale and cannot be returned or exchanged due to preference, sizing selection or customer-provided information.
Please review names, dates, initials, colors, sizes and other requested details carefully before approving or submitting your order.
If We Make a Mistake
If BrandSmith makes an error in the production of your order, please contact us promptly with photos and your order information.
We'll review the issue and work with you toward an appropriate resolution.
Sizing
Customers are responsible for selecting the appropriate garment size. When available, size information is provided with the product listing.
Because garment sizing can vary between manufacturers and styles, we recommend reviewing the applicable size information before ordering.
Handmade & Customized Goods
Small variations may occur in embroidery placement, thread appearance, appliqué, fabric pattern placement, printed color and other handmade or decorated elements.
These slight variations are part of the production process and do not necessarily constitute a defect.
Cancellations
Once materials have been ordered, personalization has begun, artwork has been prepared, or production has started, an order may no longer be eligible for cancellation or refund.
Contact us as quickly as possible if you need to request a change.